Refund policy
📄 REFUND & RETURN POLICY
Refund & Return Policy
This Refund & Return Policy applies to all purchases made through this website.
1. Business Information
This store is operated by Bielllopisbartes LLC, a registered U.S. company.
Beneficial Owner: William Thomas Logsdon
2. General Policy
We are committed to providing high-quality products and a smooth customer experience.
If you are not satisfied with your purchase, you may request a return or refund under the conditions outlined below.
3. Return Eligibility
To be eligible for a return:
- Requests must be made within 30 days of delivery
- Items must be unused, in original condition, and in original packaging
- Proof of purchase is required (order number or confirmation email)
We reserve the right to deny returns that do not meet these conditions.
4. Non-Returnable Items
The following items are not eligible for returns or refunds:
- Used or worn items
- Items damaged due to misuse
- Final sale items
- Gift cards or digital products (if applicable)
5. Refund Process
Once your return is received and inspected:
- Refunds will be issued to the original payment method
- Processing time: 3–7 business days
Original shipping fees are non-refundable unless the return is due to our error.
6. Damaged, Defective or Incorrect Items
If you receive a damaged, defective, or incorrect item:
- Contact us within 48 hours of delivery
- Provide clear photo or video evidence
We will offer:
- A free replacement, or
- A full refund
7. Shipping & Fulfillment (USA-Based)
All orders are fulfilled through U.S.-based logistics and fulfillment centers.
- Processing time: 1–2 business days
- Delivery time: 3–5 business days within the United States
We prioritize fast and reliable domestic shipping to ensure customer satisfaction.
8. Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect
- We recommend using a trackable shipping method
We are not responsible for lost or delayed returns.
9. Order Cancellations
Orders can be canceled within 24 hours of purchase.
After this period, orders may already be processed and shipped, and cancellation may not be possible.
10. Chargebacks & Payment Disputes
We strongly encourage customers to contact us before initiating a chargeback.
Unauthorized or premature chargebacks may delay resolution.
We are committed to resolving all issues quickly and fairly.
11. Contact Information
For returns, refunds, or support inquiries:
📧 Email: support@bielstoreonline.com
📞 Phone: +1 (929) 447-3982